FAQ
Frequently Asked Questions
Q: What makes your products different?
A: Our products are crafted with a commitment to quality and transparency. We use a blend of high-quality natural and cosmetic ingredients to create effective, gentle, and luxurious formulas. We focus on active ingredients that deliver real results while being mindful of skin health and sustainability.
Q: Are your products suitable for all skin types?
A: We have products designed for a variety of skin types, including sensitive, dry, oily, and combination skin. We recommend checking the individual product page for specific details and a full list of ingredients. If you have any concerns, we suggest performing a patch test before a full application.
Q: Are your products cruelty-free?
A: Yes, all of our products are 100% cruelty-free. We do not test on animals, nor do we source ingredients from suppliers who do.
Q: Do your products contain parabens, sulfates, or phthalates?
A: We are committed to using clean and skin-friendly ingredients. Our formulas are free from parabens, sulfates, phthalates, and other harsh chemicals. We believe in providing you with products you can feel good about using.
Q: Are your products vegan, organic or natural?
A: Many of our products are either organic, natural or vegan. Please check the product description for a clear list of ingredients and category.
Orders & Shipping
Q: How can I track my order?
A: Once your order has been shipped, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to check the status of your delivery.
Q: What is your return policy?
A: We want you to be completely happy with your purchase. If you are not satisfied, please contact our customer service team within 30 days of receiving your order to arrange a return or exchange. Please see our full Return Policy page for more details.
Q: Do you ship internationally?
A: Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location. Please enter your address at checkout to see the available shipping options for your country.
Product Usage
Q: How do I know which products are right for me?
A: We've created detailed product descriptions to help you choose. If you're still unsure, feel free to contact us with your skin concerns and goals, and we'll be happy to provide a personalized recommendation.
Q: What is the shelf life of your products?
A: Our products are made with natural ingredients and are preservative-free. The shelf life is typically 12-24 months from the date of manufacture. We recommend using the product within 6 months of opening for the best results. A small jar icon with a number inside (e.g., 6M) on the packaging indicates the recommended period after opening.
Q: How should I store my products?
A: To maintain the integrity and effectiveness of our natural formulas, we recommend storing them in a cool, dry place away from direct sunlight and extreme temperatures.
